Having Problem Or Need Clarification ?
If you have any problem on the portal, just go through the following FAQ, you might find an answer to your problem. If this page is not helpful, then use the contact page to submit your complain or visit the I.C.T Unit of the University for further assistance.
(Q 1.) I have checked the eligibility status and i am eligible to submit my O'Level examination result(s). What is the next step for me to take?
Answer :You must generate your transaction ID/print out the eligibility confirmation/bank payment slip which contains your basic JAMB information and further instructions on how you should proceed. You should then proceed to payment by either going to the banks listed on the portal and make the appropriate payment or you can pay online using your ATM card. After your payment, allow for few minutes to receive a text message before returning to portal to continue with the online result submission exercise. Log in using your JAMB Reg. No and your phone no to submit your result(s) . Click on the INSTRUCTIONS link for a detailed guideline.
(Q 2.) I have checked my eligibility and have made payment but don't know how to log in and submit my result(s).
Answer :Your payment must be confirmed and your account activated by the University first before you can log in and submit your result(s). Click on the INSTRUCTIONS link for a detailed guideline.
(Q 3.) I have submitted my result(s) but want to change some information on my submission. Can i edit my result(s) submission ?
Answer : Yes, you can come back for an unlimited number of times to edit and re-submit your result(s) as long as it is within the submission period.
(Q 4.) If i forgot my JAMB - UTME/DE registration number, can i retrieve them ?
Answer : Yes, you can retrieve your JAMB - UTME/DE registration number by reporting to JAMB and not the university.
(Q 5.) I keep on getting an error message when i attempted to log in, What does this mean ?
Answer : It means your payment is not confirmed and your account not yet activated on the portal. You should allow for few minutes and must have receive a text message after making payment before you can continue. If you are sure that you have waited for the period of time, then contact the university via email or phone with your eligibility acknowledgement slip and the teller to validate and or confirmed the payment or call any of the help lines.
(Q 6.) I keep on getting an error message "The name XXXXXXXX is already taken.". What does this mean ?
Answer : It means the JAMB No you are attempting to use has already been used by another user. Contact the ICT unit of the university by using the contact form on the university main website.
(Q 7.) Is there any Special arrangements for students with disabilities to use the online portal ?
Answer : Special arrangements can be made for candidates who, due to a disability, cannot use the online service. Candidates who fall into this category should contact the I.C.T unit in person.
