Frequently Asked Questions On IJMB Registration

If you have any problem on the portal, just go through the following FAQ, you might find an answer to your problem. If this page is not helpful, then use the contact page to submit your complain or visit theICT Unit for further assistance.

(Q 1.) I have obtain my PIN but don't know how to log in and submit my registration information.
Answer :You must create an account first before you can log in and submit your registration information. Click on the online registration link for a detailed guideline.

(Q 2.) I have submitted my registration but want to change some information on my submission. Can i edit my registration ?
Answer : Yes, you can come back for an unlimited number of times to edit and re-submit your registration as long as it is within the registration period.

(Q 3.) If i forgot my login username or password, can i retrieve them ?
Answer : Yes, you can retrieve your login username or password by reporting to the officer in charge at the ICT Unit with your registration scratch card.

(Q 4.) It has been 48 hours since my payment at the bank and am yet to recieve my PIN. What should i do ?
Answer : Report to the officer in charge at the ICT Unit with your bank teller. Your PIN will be retrieved for you.

(Q 5.) I keep on getting an error message "Invalid PIN". What does this mean ?
Answer : It means your PIN is not in the Portal database. Report to the officer in charge at the ICT Unit with your PIN text to validate the authenticity of your PIN.

(Q 6.) I keep on getting an error message "PIN Already Used". What does this mean ?
Answer : It means the PIN you are attempting to use has already been used by another user. Report to the officer in charge at the ICT Unit with your PIN information to validate the authenticity of your PIN.

(Q 7.) I keep on getting an error message "An illegal choice has been detected. Please contact the site administrator". What does this mean ?
Answer : It means that you are attempting to save your information without selecting the values of a sequential combo boxes accordingly (e.g Nationality, State, LGA Values). Select the boxes accordingly and re-submit your registration.

(Q 8.) Is there any Special arrangements for students with disabilities to use the online portal ?
Answer : Special arrangements can be made for students who, due to a disability, cannot register online. Students who fall into this category should contact the ICT Unit through the contact form or visit the unit in person.

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